who conducts the assurance checks?
A family owned and operated, private business since 2015. Leanna's hands-on approach reflects the commitment to providing dependable, detail-oriented service with the highest level of integrity. Our clientele are assured that their property is being cared for by someone who is personally invested in its safety and well-being.
how quickly can i register as a member?
We typically require 72 hours to conduct the on-site assessment and sign your Master Contract. This said, we have signed contracts with 4 hours notice. A variety of appointments are available. Once your Master Contract and your on-site assessment is complete, all future contracts are initiated seamlessly online by logging into the members area.
What if vacancy or itinerary plans change?
Itineraries change all the time, it's the nature of our business. In the event your travel plans change ie: early arrival etc, your un-used checks are always credited back to your account for future use. We do however require 72hrs notice to accommodate scheduling adjustments. There is an Administrative processing fee. Check credits back never expire, they are also transferable, though non-refundable
how are keys, codes and personal information kept secure?
Privacy is the merit and foundation of our brand. Members are designated a personalized Client ID number upon creation of their Master Contract. Keys and any information pertaining to your property are coded with this number. Through our policies and procedures, trace possibility for security breach is completely eliminated. Further information regarding our detailed privacy policy is provided at the on-site assessment.
why WOULDN'T i just ask my NEIGHBOuR, friend or family member?
Times have changed, our clientele are looking for a professional, reliable and private service. Unless the at-fault individual admits to fault ie: neighbour, friend or family, the responsibility and liability falls to the policy holder. If the at-fault individual does not admit to fault, a civil suit would need to be initiated for damages. We are highly insured, this matters to our clientele base. Engaging a registered and insured professional service removes liability and competency risk.
contracts defined & payment
Short Term Contracts <31 Calendar Days:
Payment in full is due upon receipt of issue and prior to services commencing.
Long Term Contracts >31 Calendar Days:
Invoiced monthly. Payment for services is due upon receipt of issue and prior to the next months services commencing.
Snowbird & Extended Contracts >60 Calendar Days:
Invoiced monthly. Payment for services is due upon receipt of issue and prior to the next months services commencing.
We accept all major Credit Cards: Visa, MasterCard, American Express. We also accept cheque, cash and e-transfer.
Payment in full is due upon receipt of issue and prior to services commencing.
Long Term Contracts >31 Calendar Days:
Invoiced monthly. Payment for services is due upon receipt of issue and prior to the next months services commencing.
Snowbird & Extended Contracts >60 Calendar Days:
Invoiced monthly. Payment for services is due upon receipt of issue and prior to the next months services commencing.
We accept all major Credit Cards: Visa, MasterCard, American Express. We also accept cheque, cash and e-transfer.
how would you handle an emergency situation?
If an emergency situation were to arise, the first call is always to the client to seek preferred course of action. We are highly connected and have a close-knit team of locally trusted, insured contractors that can handle any emergency situation should it arise. That's the your HomeWatch™ advantage. The foundation of trust our brand has been built on since our 2015 inception.
