my home is armed, why do i need home watch?
Vacancy Clause: ​Every property insurance policy has it. In today's day and age, property owners are starting to pay attention to that vacancy clause (Insurance Adjusters are doing the same). Should something happen while you're away (and your home was not being checked on) ​the likelihood of your insurance company honoring your claim is slim-to-none.

Crime: A vacant home is a vulnerable home, vacant homes are very easy to pick off. Thieves have a multitude of different ways they identify the tell tale signs that you're away. That's where we come in. We create presence. Home watch is your peace of mind that everything is secure while you're away and assurance with your policy holder that due diligence was done.  

Privacy: ​​Loose lips sink ships. When you contract professionals, you're assured complete privacy. We maintain, the less people that know you're going away, the better. ​

how quickly can i get my master contract set up?
We typically require a couple days notice to get you on schedule to sign your Master Contract. A variety of available appoints can be view on our welcome page. Once your Master Contract is created, and we have all the information pertaining to your home, assets and pets on file, all future contracts are initiated seamlessly online in our Client Login area. ​
What if our travel plans change while we're away?
In the event your travel plans change and your arrive home early, checks not yet conducted are always credited back to your account for future use. Credited checks never expire, they are however non-transferable.
how are my keys, codes and personal information kept secure? 
Clients are designated a personalized Client ID number upon creation of their Master Contract. Keys and any information pertaining to your property are coded with this number. Through our policies and procedures, trace possibility for security breach is completely eliminated.
why WOULDN'T i just ask my NEIGHBOuR, friend or family member? 
Every property owner should raise the following questions when asking a favor regarding their most valuable asset: 

Q) Will they actually remember to check?
A) Hopefully

Q) If they check, will they be thorough?
A) Maybe

Q) If they don't check and something happens, how do you hold them accountable for something they were only doing as a favor?
A) Unfortunately, you don't. 

Unless the at-fault individual admits to fault, the responsibility always falls to the policy holder. If The at-fault individual does not admit to fault, a civil suit would need to be initiated for damages. Hiring registered and insured professionals removes liability and competency risk. Liability: It Matters. 
what forms of payment do you accept?
We accept all major Credit Cards: Visa, MasterCard, American Express. We also accept cheque, cash and e-transfer. 
Do I pay before I leave or can I pay after my services are complete?
Once your online contract submission is submitted to us, you will receive your invoice and contract back within 48hrs. Payment for services are due upon receipt of issue and prior to departure. Failure to pay prior to departure renders Contract Service Agreement null and void. 
how would you handle an emergency situation at our home?
your HomeWatch™ Is a multi-award-winning name. With 8000+ home checks and zero denied claims, you're in the most trusted hands. We are highly connected in Alberta. We have a close-knit team of locally trusted, insured contractors that can handle any emergency situation, should it arise, at your home. If an emergency situation were to arise, the first call is always to the client to seek preferred course of action. We've had several incidents, all of which were handled swiftly and professionally. Not once has a client ever returned prematurely due to an emergency at home. That's the your HomeWatch™ promise. The foundation of trust our brand as been built on since inception in 2015.

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