my home is armed, why do i need home watch?
Vacancy Clause: ​Every property insurance policy has it. In today's day and age, property owners are starting to pay attention to that vacancy clause (Insurance Adjusters are doing the same). Should something happen while you're away (and your home was not being checked on) ​the likelihood of your insurance company honoring your claim is slim-to-none. As many property owners move away from asking a friend or family member for a favor concerning their most valuable asset and look to a professional service with Liability Insurance. 

Crime: A vacant home is a vulnerable home, vacant homes are extremely easy to pick off. Thieves have a multitude of different ways they identify the tell tale signs that you're away. That's where we come in. We create presence. A professional Home Watch service is your peace of mind that everything is secure while you're away. The assurance with your policy holder that due diligence was done and there is documented proof in the event there is a claim.  

Privacy: ​​Loose lips sink ships. We maintain, the less people that know you're going away, the better. When you contract a professional Home Watch, you're assured complete privacy. ​

how quickly can i get my 1st contract set up?
We typically require 72 hours notice to get you on schedule to sign your Master Contract but have signed contracts with 4 hours notice. A variety of appointments are available and can be viewed in the Quick Links drop down menu under "1st Booking". Once your Master Contract is created, and we have all the information pertaining to your home and assets on file, all future contracts are initiated seamlessly online using your Client ID# and password.  ​
What if our travel plans change?
Itineraries change all the time, it's the nature of our business. In the event your travel plans change (you either arrive home early or postpone your plans) checks not yet conducted are always credited back to your account for future use. We do however require 72hrs notice to accommodate scheduling adjustments. There is a 30% Administrative processing fee. Check credits back never expire, they are also transferable, though non-refundable
how are my keys, codes and personal information kept secure? 
Privacy is the merit and foundation of our brand. Clients are designated a personalized Client ID number upon creation of their Master Contract. Keys and any information pertaining to your property are coded with this number. Through our policies and procedures, trace possibility for security breach is completely eliminated. Further information regarding our detailed privacy policy is provided when you sign your first contract with us. 
why WOULDN'T i just ask my NEIGHBOuR, friend or family member? 
Every property owner should raise the following questions when asking a favor regarding their most valuable asset: 

Q) Will they actually remember to check?
A) Hopefully

Q) If they check, will they be thorough enough?
A) Hopefully

Q) If they don't check and something happens, how do you hold them accountable for something they were only doing as a favor?
A) Unfortunately, you can't. 

Unless the at-fault individual admits to fault, the responsibility and liability falls to the policy holder. If the at-fault individual does not admit to fault, a civil suit would need to be initiated for damages. Hiring registered and insured professionals removes liability and competency risk. 

Liability Concerning Your Most Valuable Asset: It Matters. 
what forms of payment do you accept?
We accept all major Credit Cards: Visa, MasterCard, American Express. We also accept cheque, cash and e-transfer. 
Do I pay before I leave or can I pay after my services are complete?
Short Term Contracts: Once your online contract submission is submitted to us, you will receive your invoice and contract back within 48hrs. Upon receipt of your contract and invoice, payment in full for services is due upon receipt of issue and prior to your departure. Failure to pay prior to departure renders Contract Service Agreement null and void. 

Long Term Contracts: Long term clientele (greater than one month duration) are invoiced on a monthly basis. Payment for services is due upon receipt of issue and prior to the next months services commencing. Failure to pay prior to the next months services commencing renders Contract Service Agreement null and void. 
how would you handle an emergency situation at our home?
your HomeWatch™ Is a Multi-Award-Winning name. With 10,000+ Five Star Rated Home Checks (and zero denied claims) we are the most referred Home Watch brand. Google's Highest Ranking in North America, we are highly connected. We have a close-knit team of locally trusted, insured contractors that can handle any emergency situation, should it arise, at your home.

​If an emergency situation were to arise, the first call is always to the client to seek preferred course of action. We've had several incidents, all of which were handled swiftly and professionally. Not once has a client ever returned prematurely due to an emergency at home. That's the your HomeWatch™ advantage. The foundation of trust our brand as been built on since inception in 2015.